DELIVERY & RETURNS

Delivery Policy

Orders that are placed before 4pm will be processed the same day (Monday – Friday) and delivery will be subject to availability of stocks at the time of order.

Next day delivery only applies Monday to Friday and is subject to the items being available and on selected items. If next day delivery is selected on Friday before 4pm then you will receive this on the Monday. Next day delivery is available only to the UK mainland.

All deliveries will be made by FedEx between 9am and 6pm Monday to Friday (excluding bank holidays) and must be signed for, if any damage to the parcels or something is missing, please report to the driver and email us at sales@eurekaofficesupplies.co.uk If no one is available to accept delivery we will try to do so another time that day or the following day.

Delivery payment structure

Next Day Delivery Service (orders before 4pm) £9.00

Free delivery – order over £50.00 (2-3 day delivery service) Free

Delivery charge – order under £50.00 (2-3 day delivery service) £3.95

Delivery charge – order under £35.00 (2-3 days delivery service) £4.99

Furniture flat pack delivery charge (3-5 day delivery service) £35.00

SHORT DELIVERY AND DEFECTIVE OR DAMAGED GOODS

Claims for short delivery or delivery where goods do not conform to the delivery note must be made in writing within 48 hours of receipt of goods.  Claims for defective or damaged goods must be made in writing within seven days of receipt of goods, please email info@eurekaofficesupplies.com

DELAY/NON DELIVERY

Invoices are issued on the day of shipment of goods from the Company’s warehouse.  If the customer does not receive the goods within 10 days from the date shown on the invoice the Company must be notified immediately by telephone followed by confirmation in writing.  Contact 01702 530222. No responsibility can be accepted by the Company for transit losses but every assistance will be given in making claims on carriers providing no receipt is notified within the time limit.

RETURN OF GOODS

The Company is unable to accept the return of merchandise without prior consent.  Before returning merchandise, the Company must be notified in writing or by email at info@eurekaofficesupplies.com, with the details included of the merchandise, the invoice number and date.  Authorisation for returns, if appropriate, will then be given.   In relation to hardware products, authorisation will only be given if the unit is complete with all accessories, cables, manuals, etc., is in brand new condition and is in its original pristine packaging.